Frequently Asked Questions

Everything you need to know about shopping at Fiorelli.

What is the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.

What is your return policy?

We offer a 30-day return window for all items in their original, unworn condition with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.

Do you offer international shipping?

Yes, Fiorelli ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How should I care for my Fiorelli handbags?

To maintain the quality of your bag, we recommend wiping it with a soft, damp cloth and avoiding prolonged exposure to direct sunlight or heat. Store it in the provided dust bag when not in use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your products covered by a warranty?

All Fiorelli products come with a 12-month manufacturer's warranty covering production defects. This does not include general wear and tear or accidental damage.